Email us
Email returns@myebike.com.au within 14 days of delivery for a change-of-mind return, with your order number and a brief explanation. We reply within one business day.
Unused bikes · Original packaging
Returns & refunds
Change-of-mind returns.
Unused bikes in original packaging.
14 days
To change your mind
Full
Refund, minus freight
No fee
Unridden returns
AU-wide
Same policy everywhere
Change-of-mind returns apply only to unused bikes in their original packaging. Initiate an eligible return within 14 days of delivery. Return freight is your responsibility. Your Australian Consumer Law rights are unaffected.
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Change-of-mind returns
How a return actually works.
Change-of-mind returns are available only for unused bikes in original packaging, subject to the refund policy. Initiate an eligible return within 14 days of delivery. Faulty-product claims are covered separately under Australian Consumer Law.
Ship it back
For a change-of-mind return, pack the unused bike in its original packaging. You pay return freight. For faulty-product claims, contact us for packing instructions; Australian Consumer Law rights are unaffected.
Refund
We inspect returned bikes on arrival. Eligible change-of-mind returns must be unused and in original packaging. Refunds go to the original payment method, less return freight. See the refund policy for processing times and full conditions. Faulty-product claims are handled separately under Australian Consumer Law.
What's not covered
Rent-to-Own rentals are governed by their separate agreement. Accessories and parts have a 14-day change-of-mind policy when unused and in original packaging; fitted parts and charged batteries are not eligible. Sale, ex-rental and final-sale items are not eligible for change-of-mind returns. Your Australian Consumer Law rights for faulty products are unaffected. See the refund policy for full conditions.
Common questions
Returns FAQ.
Can I return a bike after riding it? +
Change-of-mind returns apply only to unused bikes in their original packaging. A bike that has been ridden is not eligible for a change-of-mind return. This does not affect your Australian Consumer Law rights for faulty products.
Does the change-of-mind return policy apply to rentals? +
No. Rent-to-Own rentals are governed by the separate Rent-to-Own Agreement and its cancellation terms.
Who pays return freight? +
For change-of-mind returns, the customer pays return freight. Cost varies by location; contact us for a quote. For damaged-in-transit, wrong-item or Australian Consumer Law claims, we cover return freight as described in the refund policy.
Do accessories and spares have the same policy? +
Accessories and parts have a 14-day change-of-mind return when unused and in their original packaging. Fitted parts, charged batteries and used safety items are not eligible. Faulty-product rights under Australian Consumer Law are unaffected. See the refund policy for full conditions.